Please remember RMA's expire exactly after 30 days of their issue. All return orders must be received by AC Units Direct prior to the expiration of the RMA. All original shipping charges are non-refundable. Scratch and Dent items sold on our website are cannot be returned (all sales are final for scratch & dent items and special orders). All items returned back must be well packaged, we recommend you insure your return and retain proof of tracking with your carrier. Please use a traceable carrier which can provide tracking services and as well, proof of delivery. If a product is damaged on the return, it will be refused by our warehouse, and you the shipper is responsible for filing a shipping claim with the carrier. If the product is lost during transit, you, the shipper is responsible for filing a shipping claim with the carrier.
Many manufacturers state that online purchases are subject to the void of their product(s) warranty. This is a common statment made by most manufacturers and is used to alert homeowners toward making any purchase on auction sites and other "all sales final" websites. Such websites do not work under a Licensed heating and air conditioning contractor, this is the main reason why manufacturers make such a statement.
As with all of our equipment all of our systems are fully warranted if they are properly installed by a licensed professional. This requires a start-up and inspection by a licensed contractor. Manufacturers do not monitor how the system is purchased. They just want to be sure it is properly installed.
In 1995 a family-owned and operated local air conditioning company began to sell heating, air conditioning and indoor air quality products at a local level. One day, father and son David Sr. and David Jr. (both founders of what came to be known as AC Units Direct), sat down to talk about business and decided they could expand their sales on a national level and internet marketing came to their attention. Starting in the year 2000, they began to sell Contractor-Grade HVAC equipment, parts and supplies online at a wholesale level, offering both contractors and homeowners alike the luxury of purchasing discount hvac equipment online.
Their decision has contributed to revolutionizing the way people buy HVAC equipment today. From a simple idea to a leader in the making, AC Units Direct strives to offer a more personal, fast, and reliable customer service with a vast line of equipment to suit every customer's needs. With the company's rapid growth in the industry, we are dedicated to offering you the most competitive price! Buy direct and save!
Our products are shipped directly to you at low prices. We offer fast delivery times nationwide through our wide range of distribution networks and manufacturer partnerships. Enjoy your savings and thank you very much for shopping with us!