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Customer RMA Form

What are my responsibilities including charges incurred?
Here are some points that you need to remember when you’re returning items:

  1. You will be responsible for the cost of the return shipping for the item(s) being returned.

  2. You are solely responsible for product(s) that are lost or damaged by the carrier during return shipping to AC Units Direct.

  3. If there is a product(s) that is lost or damaged by the carrier during transit you must contact the carrier to file a claim with them.

  4. All returns associated with our “Free Shipping” offer or that have original shipping charges applied will have the original shipping fee(s) that AC Units Direct incurred when shipping your product(s) deducted from the refund amount.

  5. A 25% restocking fee for each product(s) returned (this may be waived at our discretion depending on the items being returned). All original credit card processing fees will be deducted.

What is required?
To receive a refund for the product(s) being returned, please make sure of the following:

  • Product(s) being returned cannot have been installed.

  • Product(s) must be free from damages, scratches and/or defects.

  • Product(s) must be in resalable condition (original packing cannot be broken, must be sealed in new condition).

  • Original manufacturer packaging for the product(s) are required to be returned such as manuals, accessories, packaging materials, etc.

  • All free or gift product(s) including accessories must be included with your return.

  • Writing or labels added onto the original manufacturer packaging is strictly prohibited.

  • All product(s) that are freight bound must be returned via freight carriers.

  • All product(s) must be returned with their assigned RMA number.

  • Packages must be sent back by customer via a traceable source, such as FedEx or UPS.

  • Ship your product(s) back within 5 days from receiving your RMA number because the RMA number does carry an expiration date.

The fields marked with * are mandatory

RMA

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Customer / RMA Information

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