Free Shipping on orders over $50  Exclusions Apply | Need help?  Call (800) 823-2508

Privacy Policy

Privacy Policy
Effective on: August 23, 2008

Privacy Policy: has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following is a statement that discloses our information gathering and dissemination practices at AC Units Direct website.

1. Notification of Changes:
If makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will know what information we gather, how we might use that information and to whom we will disclose it. We may change/modify/add or remove portions of this Policy at any time being. If we change the way we use your personal identification we will notify you via electronic mail (E-mail) and you will have the option to "opt-out" of that new use. At any time, you may later review or update personal information we have collected online from you by contacting us.

2. Opt-out of Communication:
We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you may receive from us.

3. Cookies:
We use cookies to identify you when you visit our store and to customize your online experience. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run efficiently and help us maintain a secure site. You will be able to shop on our site without your browser set to accept cookies. Cookies are not linked to personally identifiable information.

Some of our business partners (e.g., advertisers, service providers) use cookies on our site. We have no access or control over these cookies.This privacy statement covers the use of cookies by AC Units Direct only and does not cover the use of cookies by any advertisers or service providers.

Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze website trends, to administer the site, to track users’ movements on the site and to gather demographic information about our user base. We do not link this automatically collected data to personal identification.

4. Security:
At you can be assured that your personal and account information is safe & secure, consistent with industry standards. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect the information using advanced firewall technology, 256 bit encryption.

5. Credit Card:
When you order from us, we collect personal information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, and IP address. We collect this, and other information, as disclosed in this Policy, in order to fulfill your order, to communicate with you about your order and to send you promotional info. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information contained. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

6. Legal Disclaimer:
Occasionally may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.


7. Registration:
If you wish to place an order at, you will be required to register and provide your e-mail address, billing address, shipping address, phone number. In order to complete your purchase, you must provide verifiable credit card information.


8. Third Parties:
The information collected by is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to fill your order and deliver your order. For example, we must release your address and telephone information to the delivery service to deliver products that you ordered. We do not sell or rent our customer data to any outside party under any circumstances. These third parties are prohibited from using your personal information for purposes other than fulfilling the order transaction.

During certain cases, a user may visit a third-party site while it appears they remain on the site. These cases include; the contact us, affiliate sign-up, e-mail a friend and order processing pages. Information entered on these pages is entered on a third party site. However, the information collected is solely for and not resold, shared or distributed, with any party other than


9. Tell-A-Friend About This Item:
When you send an e-mail using our “Tell-A-Friend” service, neither e-mail address is logged. Notification of products via this service can only be e-mailed by the action’s of the user. Additionally, this feature is hosted by a 3rd party site. This party does not store, distribute, or market any of the information that is communicated via this feature.


10. Your Opinion Counts:
Once you receive your item(s), please feel free to write a review for the product you purchase to let others know your experience with the product. Your opinion is very important to us and we recommend you let others know.


11. Privacy Contact:
Questions regarding our privacy policy should be directed to our Customer Service.


Online Payments
Click for the BBB Business Review of this Air Conditioning Equipment - Room Units in West Palm Beach FL We accept
BBB A Rated Company

HVAC Equipment Sizing

Equipment Sizing

How to Choose the Right Size