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Warranty Replacement Part Form

AC Units Direct backs up warranties as to parts which are offered by the manufacturer, only in the event in which your local licensed heating and air conditioning contractor is not able to obtain the warranty replacement part for you.

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To validate your warranty claim, a licensed contractor must have either installed or inspected your equipment before start-up.

Without a receipt from a licensed air conditioning & heating contractor, AC Units Direct will not process warranty parts or claims for you. Failure to submit such a diagnosis receipt will result in the denial of any warranty claim.

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Replacement part warranties need a report/diagnosis of failure from a licensed heating and air conditioning professional stating the failure and condition

You may fax a copy of the receipt and diagnostic letter to: 1-(888) 805-1733

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Note: It may take some time to complete your warranty claim request. Please be patient, thank you.

You will receive an e-mail from us, stating whether your warranty claim has been approved or denied.

Approved requests will be returned via e-mail with a claim authorization number.

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